Recognizing National Public Safety Telecommunicators Week

In honor of National Public Safety Telecommunicators Week, the Round Rock Police Department will be featuring some of its dispatchers and explaining how each role is a bit different.

In Round Rock Communications, everyone helps out with answering 911 calls. But for the position of Call Taker, this is their main priority. Call Takers answer about 100 calls per shift. During the Texas Freeze in February, double that. While most Texans were snowed in, Lani Kaululaau didn’t miss a shift. In fact, she picked up extra shifts to help out. She slept a few nights at the PD while her home was without power. Her favorite thing about working in Communications is her coworkers, who she refers to as family. They help each other out and pull together through intense 911 calls and personal issues. “We all have each other’s backs.” 

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Source: City of Round Rock